Arvixe vs. TransIP 2021

e (shared) hostindiensten van Arvixe. Kosten zijn aanmerkelijk lager dan bij Nederlandse hostingdiensten. In het Personal Pro-pakket kan ik een onbeperkt aantal websites hosten evenals een onbeperkt aantal MS-SQL databases. Inmiddels zijn de kosten van nl-domeinen ook in Nederland lager dan voordien. De meeste domeinen heb ik dan ook via bij Nederlandse bedrijven geregistreerd, maar voor de websitehosting is dat niet relevant.

van TransIP is mega stabiel, maar die keren dat ik support nodig had ben ik goed en snel geholpen. Zelfs voorbeelden van tickets waarbij er midden in de nacht binnen 20 minuten respons was.
Wat ik daarnaast prettig vind zijn de mailings die ze uitsturen wanneer er bijvoorbeeld een kwetsbaarheid in ProFTP bekend is gemaakt (hoewel ik dit soort zaken voor mijn werk ook al bij houd). Erg goede communicatie van hun kant.
Je betaald misschien iets meer dan bij een andere provider, maar daar krijg je ook een betere service voor.
Ga zo door TransIP!

mails, all the online tools we have been running on our websites for 300+ customers of ours.
As an organization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.
Our Account has been suspended due to a billing issue. Our account was created six years back when we had Mr. Soni as one of our partners and the account was created using his credit card (not on his name). Now when Mr. Soni has left our organization, Arvixe has automatically charged a six years old credit card which was not supposed to be charged for the invoice amount $229.42. Unaware of the charge Mr. Soni disputed this transaction and we weren’t informed about the same by Arvixe billing team, without reaching out to us and being completely inconsiderate about how severely it could affect our business ARVIXE TEAM suspended our account.
We have been asking for our account access for over 3 days so we can pay our invoices to take our account out of suspension but no one is there to take care of it. They just have a chat client, no phone or email address to address this issue directly. After chatting with their agents, we have always been asked for the same documentation over and over that we have submitted every time. After every submission we have been assured that someone will get back us to take the updated payment info but no one ever emailed or called to take the payment. This is happening 5 times in every 24 hours.
To take our account out of suspension, we have been requesting and cooperating with Arvixe chat support executives which are overseas, we have also provided all the required proofs, yet no action has been taken. We haven’t been able to login to our account. We have tried to reach out several times to the billing team to make the required payment but no response. We have never seen a company who doesn’t even have representatives to even accept the payment.
We have been facing this issue for over 3 days now – our sites, online customer tools, emails and all our data is inaccessible. We are suffering extensive Business Losses due to the unprofessionalism of ARVIXE TEAM. We provide services to more than 700 hotels and due to this suspension, we aren’t able to provide any tech support and are refunding all our customers due to no service. So far we have incurred $7800.00 in loss of revenue because of these documented refunds.
We've been waiting since 23rd February to present but still there is no response from Arvixe.
Attached are all the proofs that I have been continuously submitting to the ARVIXE SUPPORT TEAM.
Thanks
Harpreet Singh Kapur
Owner
Minds At Development LLC
COPY TO:
State Farm Insurance
Bureau of Consumer Protection, Division of Trade and Consumer Protection
Wisconsin Department of Agriculture, Trade and Consumer Protection
Arvixe Legal Department
Attorney Cook Office

by default after installation). Ran into it again after updating a website for one of my clients. So backwards! I have contacted the support for this but they are unwilling to change anything. Would not recommend TransIp to anyone. Apparently those problems have existed for very long already (see for example https://www.drupal.org/forum/general/general-discussion/2009-08-21/transip-hosting-drupal-not-supported )