A2 Hosting vs. STRATO 2021

my site started because it seemed to confusing. I contacted their technical support and they basically did everything for me. I was really happy that they got me up and running so quickly. I've been with them almost a year now and haven't had any further issues.

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

t en vervolgens duurt het nog veel langer tot er aan een oplossing wordt gewerkt. Ik had een VPS bij dit bedrijf deze begaf het van de een op de andere dag en heeft anderhalve week geduurd voordat iemand dat gefixt heeft. Daarnaast omdat ik kennelijk een keer een btw nummer heb ingevuld moet ik opeens een jaar lang door betalen en kan ik niet gewoon maandelijks opzeggen. Schandalige service na zoveel jaar dat ik klant ben.