A2 Hosting vs. One.com 2021

step ahead and helped me in resolving issue even when sometimes it was beyond their scope .Great value and customer delight .Thanks so much

rachtige hoster voor kleine verenigingen en bedrijven. Zeer toegankelijk, bijzonder behulpzaam en vooral een fantastische 24/24 klantendienst die er alles aan doet om je snel te helpen. Enkel lovende woorden! Veel vergeleken, maar prijs/kwaliteit blijft One de beste!

issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

eir services were good at start, but then something radical happened and from the year 2014 their charges have TRIPLED and shot through the roof:
Web Space Small 1 year- Jan 27,2011- Paid £10.80
Web Space Small 1 year- Sept 9,2010 -Paid £10.80
Web Space Small 1 year - Jan 28,2011-Paid £10.80
Web Space Small 1 year - Oct 14,2010- Paid £10.80
Web Space Small 1 year - Oct 19,2010- Paid £10.80
Web Space Small 1 year - Oct 27,2010- Paid £10.80
Web Space Small 1 year - Feb 8,2011- Paid £10.80
Web Space Small 1 year - Feb 14,2011- Paid £10.80
Web Space Small 1 year - Mar 2, 2011- Paid £10.80
Web Space Small 1 year - May 16, 2011-Paid £10.80
Web Space Small 1 year - May 20, 2011-Paid £10.80
Web Space Small 1 year - Jun 3, 2011-Paid £10.80
Web Space Small 1 year- Jul 28, 2011- Paid £10.80
Web Space Small 1 year - Aug 15, 2011- Paid £10.80
Web Space Small 1 year - Jan 28, 2012- Paid £23.76
Web Space Small 1 year - Feb 19, 2012- Paid £10.80
Web Space Small 1 year - Sep 14, 2012- Paid £10.80
Web Space Small 1 year - Jan 15, 2013- Paid £10.80
Web Space Small 1 year - Jan 15, 2013- Paid £10.80
Web Space Small 1 year - Aug 15, 2013- Paid £23.76
Web Space Small 1 year - Oct 29, 2013-Paid £10.80
Web Space Starter (15 GB) - Dec 10, 2015-Paid £27.36
Web Space Starter (15 GB) - Dec 10,2015-Paid £19.80
Web Space Starter(15 GB) -Dec 15,2015-Paid £26.16
Web Space Starter (15 GB) - Feb 4 2016- Paid £24.96
Web Space Starter (15 GB) - Feb 8,201-Paid £10.80
Web Space Starter (15 GB) - Feb 14, 2016-Paid £30.30
Web Space Starter (15 GB) - Mar 21, 2016-Paid £24.96
Web Space Starter (15 GB) - Apr 4, 2016-Paid £24.96
Web Space Starter (15 GB) - Apr 27, 2016-Paid £24.96
Web Space Starter (15 GB) - Jul 11, 2016-Paid £27.36
Web Space Starter (15 GB) - Jul 15, 2016-Paid £19.44
Hosting Starter (25 GB) - Feb 24, 2018-Paid £18.96
Hosting Starter (25 GB) - Nov 30, 2018-Paid £34.95
Hosting Starter (25 GB) - Dec 29, 2018-Paid £9.00
Hosting Starter (25 GB) - Mar 18, 2019-Paid £9.60
Hosting Starter (25 GB) - Mar 29, 2019- Paid £9.00
Hosting Starter (25 GB) - Oct 30, 2019-Paid £34.95
Hosting Starter (25 GB) - Nov 30, 2019-Paid £34.95
Beginner - Dec 26, 2019- Paid £45.87
Beginner - 12 months Jan 18, 2020- Paid £40.87
Beginner - 12 months Jan 29, 2020- Paid £42.43
Beginner - 12 months Feb 14, 2020- Paid £58.43
Beginner - 12 months Mar 1, 2020-Paid £14.26
Beginner - 12 months Oct 30, 2020- Paid £47.43
Beginner - 12 months Nov 30, 2020-Paid £47.43
Beginner - 12 months Dec 26, 2020 - Paid £57.87
Beginner - 12 months Jan 17, 2021-Paid £52.87
Beginner - 12 months Jan 28, 2021-Paid £52.87
Beginner - 12 months Feb 13, 2021 -Paid £68.87 !!!!!!!! are you serious??????????????
Now of course the provider will say: "we have improved our services and made sure you get the best of todays market, we have given you more space and improved on the web builder, cyber security and analytics!"
Now imagine the same business module at a car dealer, it would look like this:
--------------------
=>In 2010 you pay £399 all inclusive and they though in a free service, MOT and mileage, because they are a new car dealer and need to attract clients. They ask you if you want to have a reseller discount and support you in your planning.
=> in 2020 you pay triple £1,199 because they hired a new Customer Help line, employed new techies and got some new diagnostic tools. You don't get your MOT and service any longer, although you have brought in a steady clientele for past 10 years.
Nobody has asked you if you find their new charges fair, how they can help you to grow your business and if you plan to expand. Following this partnership agreement you close down the business.
This is how my work with one.com looked like for past 10 years.
Would you stay with the same supplier?
Godaddy offer comparable package with no web pages limit and no web-space limit for 49per year. That's where all my client run off to.