Nexcess vs. Site5 2021

The backend admin panel lacks some features common at other hosts (like the ability to manage domain redirects or access a file manager). Reliability has been strong. Support is good most of the time, though out of the 20 times I have contacted them, on 2 or 3 occasions I didn't hear from them until I sent another email to remind them of the issue. When they do respond, support is helpful and friendly.

e request the transfer of hosting in September to another platform. We were notified that everything was transferred successfully. We called the company, paid the month of September in October and suspended the service. The surprise that they charged the following 3 months in the bank's automatic, and when we found out we asked for the return of the undue payment and the answer was, I'm sorry but we will not return it because there is no proof that you requested suspension and switching servers does not mean that you suspended the services. What? Poor response to a customer. When we transferred our website to this company, the previous server WP Engine was excellent customer service and everything was easy, without undue charges or difficulties

mail was sent announcing a price hike, just a bill that I was planning on paying one month early and luckily noticed in-time that it was 20% higher. NO WARNING and NO EXPLANATION. It looks to me like they were hoping everyone would have auto-pay on and notice too late when nothing could be done about it. I got in touch with Billing and they and claimed an e-mail got sent out. I triple-checked and there was no e-mail, only the invoice oddly two months early. They claim they need the money and I was like, I have a one-page website using less than 100 MB of space and have nearly zero visitors. It's a hobby handcoding HTML, so for what I have been paying for and barely use, they are making tons of money off of me for 14 years since all I have is a Virtual Server dynamically sized for what I use, which is barely nothing. The person in the chat talked to their manager to give me my old price for one time only. I waited 15 minutes. Then again LYING via omission: "Here's the updated invoice. We gave you two monhts free. Invoice still says $144 but with $12 discount, so is still $132." So, they offer to give me my old price of 120 and instead of being forthright and honest, they try to make like they are doing me a big deal by saying they gave me 2 months free usage. I caught him. At first I said thank you (for the two months free) but after looking closely, I was in the midst of responding and suddenly the chat ended (they hung up on me) after they asked anything else?