I didn't even want to give one star on Support and Reliability, but it's required. but my real score is negative 100 points.
funny tip: if you typ...
e "refund" in the chat, it leads you to q&a page repeatedly, even you paraphrase. but once you type "renew" or "purchase new service", assign the human assistant to you right away.
also they allow you to change the primary e-mail of not even your server. I didn't even contact to my ex, but once I talked to email@example.com with my ID copy, they set my email to the ex's server. I also told them that security-wise this is questionable and it's not comfortable to take over someone's server, but they ignored my concern and kept telling me, "to get refund, you need to change the primary email." (Although even after I changed following their rule, they still refused to return my money. such an unnecessary and uncomfortable step for nothing) anyway, according to my case, I don't think they know what the security means.
also their mail server sucks. constantly having problem to sending and receiving. they give you the temporary solution like setting the security lower or MX or SPF, and almost once a month having the same problem, but all they did is giving you the same solution over and over, and no further action was made. Yes, service sucks.
If you still want to get the server from them, all I can say is just good luck.
Very bad customer support i got 500 internal servers on the "Cloud Professional" Hosting file and to solve that problem they asked me to charge is lik...
e "YOU NEED TO GIVE MONEY FOR SERVER THST'S FINE THEN THE REAL CASE IS IF ERROR ON THEIR SERVER THEN ALSO WE NEED TO PAY AMOUNT TO FIX ISSUE ON THIR SERVER" It's Real fun!!!!!
Very Stupid hosting provider ever seen total loos of your money and third-quality server speed frequently you will get 500 internal server errors.
I am a developer and ask for money to fix that error because i know everything i will not give money to them by someone non-technical ask that then they will pay and that is what running on this platform.
if i can give a negative rating i can give -100000000000000 rating to them and I really angry with their customer support worst experience ever with any hosting provider i have used many hosting providers but this is the worst i have ever seen.
I am a developer and all can see what service i am providing Wordpress web development service find me on google with "mr_darshanpatel fiverr"
Last but not list "DON'T USE THIS PLATFORM WORST SERVER AND CUSTOMER SUPPORT"
(Wordpress Web Developer 4+years of experience).
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