GlowHost vs. Hostwinds 2020

evious host. Also discounts saved much money for me. We have seen the addition of more and more servers to keep up with demand. They are always responsive, cost-effective, and we virtually never suffer any down time. Time is money and even 99.99% may not be good enough.

k and prices are competitive. Support is top-notch! I can even text support and get answers pretty quickly. They are worth having a deal with. Their support staff is US-based which is a help as far as I'm concerned.

re control panel was in Chinese. I then had to work with support for hours before my site could be published, and was asked to scan and send copies of government issued identification. My Shoutcast server went down on the second day, requiring me to contact support a second time. My streaming specifications were also not as advertised, which I had to contact support to resolve. When it came to building my website, I would have liked to have seen more tools to create a professional looking site. Ultimately, I decided to find a more trustworthy host that could provide better tools to actually build my website. When I tried to invoke Glowhost's Money Back Satisfaction Guarantee, I was told that I'd be charged for my domain name that was originally offered for free, and that the charge would come out of my hosting refund. I was sent links to terms and conditions that differed from what I'd already read. After mentioning my intentions of sharing my experiences, I was then told that they could offer me the full refund as an "exception." I replied that I had no intention of withholding details of my experience, and the offer was revoked. In short, Glowhost was not for me. I felt misled by the Satisfaction Guarantee and was dissatisfied in the amount of issues that arose within my first week alone. For anyone looking for web hosting services, Glowhost has timely technical support but was far from pain free for me and abides by the same fine print any cheaper, more popular, professional, and easier to use host does as well.

r was the charge even valid for any VPS.
While I understand it might be funny to complain about $0.80 being withheld however it's still not right.
When I first put my order in hostwinds. The order did not go through it said please try again. If then would not let me click proceed with order I had to manually input the information and it let me proceed before proceeding I even notified that there was an issue putting in my first order. I think the person's name was Luke then upon checking your system gave me two VPS. I only ordered one.
I canceled the one I did not need I replied to all the duplicate confirmation emails I also replied about the refund request.
It was canceled.
and then after that happened I put it in my first request after talking with one of your representative about the type of cpanel alternative I can use and whether or not it was compatible with centos
He put in the request I later find out let's send OS 8 is not compatible with that control panel so I reply at 2 30 saying okay mind you I still have no service for any VPS . 3-4 hours pass no response to my initial ticket regarding actual use of the server because if you order a managed server and receive no management then it's not a managed server.
I then read your policy and go over it with one of your reps and I decide to cancel so I put the request in for that too. I get my refund but I noticed that it's $1.25 when I paid $1.65. initially I thought it was a mistake so I waited then I put a ticket in as a response saying why am I not refunded the full amount
The $1.65 charge was charged twice to my card and it was for backup services that were never used and never could be used because the management team could not even set up a server within a 6 hour period.
So no support was actually done to my account that was actually capable of enabling me to use my managed server.
The $3.30 I was charged I was only refunded $2.50. the reason why I was charged the extra $1.65 was because of a technicality that your system was not able to process my payment the first time so it decided the process to payments.your billing department does not want to refund me $0.80 because they say it's part of your terms of service what I was billed for was the cloud services for server backup that I never even got to use a server because your management was so slow now granted I know it's part of the coronavirus and your services are probably limited.
But number one I canceled due to the fact that I is never able to receive proper suppory in a timely manner I never even used nor intended to purchase the one that was purchased automatically by your system..
And the two things that were charged to my card were for backup services that I never even got to use because the server was never set up
And yet this company feels they have the right to withhold $0.80.
I ask you to please look at my case and see if and why I cannot receive $0.80 for services I never received.