I switched from another provider to GlowHost because I use two things primarily - Invoice Ninja and osTicket. There were issues with osTicket being up...
graded and not being able to export/print PDF, and very recently (2023-08-31) Invoice Ninja had an update that either broke t he app or prevented PDF viewing - depending on what you did. While the previous hosting company helped somewhat, they've never gone into as much detail as GlowHost. The time, patience and assistance given - even creating admin logins for them (at my suggestion/request) so that the direct issues can be seen, troubleshooted and resolved - is above and beyond any customer service I've received at any other hosting company. I should also mention that they're one of the very few that will allow you to pay monthly if you'd rather for your site. I HIGHLY recommend them!
I chose Glowhost because they offered Shoutcast and web hosting in one package. Directly after ordering, I noted that my entire control panel was in C...
hinese. I then had to work with support for hours before my site could be published, and was asked to scan and send copies of government issued identification. My Shoutcast server went down on the second day, requiring me to contact support a second time. My streaming specifications were also not as advertised, which I had to contact support to resolve. When it came to building my website, I would have liked to have seen more tools to create a professional looking site. Ultimately, I decided to find a more trustworthy host that could provide better tools to actually build my website. When I tried to invoke Glowhost's Money Back Satisfaction Guarantee, I was told that I'd be charged for my domain name that was originally offered for free, and that the charge would come out of my hosting refund. I was sent links to terms and conditions that differed from what I'd already read. After mentioning my intentions of sharing my experiences, I was then told that they could offer me the full refund as an "exception." I replied that I had no intention of withholding details of my experience, and the offer was revoked. In short, Glowhost was not for me. I felt misled by the Satisfaction Guarantee and was dissatisfied in the amount of issues that arose within my first week alone. For anyone looking for web hosting services, Glowhost has timely technical support but was far from pain free for me and abides by the same fine print any cheaper, more popular, professional, and easier to use host does as well.
The whole "regular price" thing means that's how much they'll charge you once you renew. It doesn't say it explicitly, which is really shady. I wouldn...
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