Top customer service. 5 stars and price / performance leader. Especially the webhosting packages are worth a look, since the prices don't skyrocket wh...
en you renew your plan like other well-known providers do.
I forgot my WordPress login details and the email I set up for that account and had no clue how to recover my account, lucky for me Alex was kind enou...
gh to reset it and restore my access and then showed me how he did it so I also learn some WP tricks. Excellent help!!
Horrible customer service, no information, no detail!
I have paid 25 euros for easyname yet in return got nothing. Plus I had to submit a few documents including my id number etc, which THEY DID NOT MENTI...
ON BEFORE THE PURCHASE!
It has been 4 days, yet no answer from the customer service. I suggest you to waste your money on something more valuable if you are insist of paying for a domain website.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.
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