The list of available operating systems is right on the order page, you saw it when you were ordering the server. Nevertheless, you ordered the server, used it for several whole days, and then asked for a refund because we do not provide the operating system you need, which you knew about beforehand. This is clearly not a legitimate reason for a refund, moreover, it can be considered fraud.

Tentando dar o golpe nos gringos? Que coisa feia, hein amiguinho?

Veesp supports the rights of copyright holders and the fight against their infringement. Unfortunately, DMCA is a US law and has no legal power neither in the EU nor in Russia. If your copyrights are infringed upon, please turn to law enforcement agencies or courts in the jurisdiction where the content is hosted, which is The Russian Federation.

Your ticket was closed by mistake, we have reopened it and replied with a detailed explanation of the legal procedure for copyright claims. We are sorry for leaving your ticket without a reply, please feel free to contact us if you have any further questions.

Your company Veesp is legally headquartered in Latvia, thus you are liable to Latvian laws. According to Commons Wikimedia:

Latvia has been a member of the Berne Convention since 11 August 1995, the World Trade Organization since 10 February 1999 and and the WIPO Copyright Treaty since 6 March 2002.

As of 2018 the World Intellectual Property Organization (WIPO), an agency of the United Nations, listed the Copyright Law (as amended up to June 14, 2017) as the main IP law enacted by the legislature of Latvia.

So if Veesp's stance is to turn a blind eye to legitimate reports against a website you host, you are condoning plagiarism against all the conventions Latvian laws adhere to. It is in your best interest and reputation to take these reports seriously. I don't know which website the user above was reporting, but you have received multiple reports about Novelhd and know that ignoring them is abetting them.

Why would american law (DMCA) to work in Russia? :)

Hahhahahaha you should cry for uncle Sam instead

We were unable to find anyone with the name Raja Kashmir in our database, also there were no SSD 32 orders from Iraq recently.

We are sorry you got disappointed with our support and we are especially concerned about the rudeness you are referring to. We always try to keep all conversations with our customers as nice and friendly as possible.

As for the account ban, we never ban anyone for no reason. If your account got banned, it means you had violated our Terms of service. If you want us to investigate your case further, please provide your ticket number.