Hi Kirill, Yesterday, there was an outage on the systems of Spamhause caused this false positive. This is powerlessness that we couldn't do anything about. Read more: The IP and Domain Reputation Checker is currently experiencing an outage, we are investigating and hope to have the tool back up and running soon.— Spamhaus (@spamhaus) August 17, 2022

We have clearly communicated that our system is automated. This means that the server gets suspended when you do not pay for your invoice before its due date. Moreover, we always send 3 payment reminders to make sure that you do not miss the due date of your servers. Having said that, we did respond to your email by asking you how much time you needed for the server unsuspension. Unfortunately, you didn't reply to this email from 3 days ago. As a consequence, the server got suspended, so this could have been avoided by simply replying to our email.