SHPV France – Expert- & Gebruikersbeoordelingen

Filip Josip Varga

uit Kroatië |

25 Jan, 2019 | 00:01

1.0

Stay away, they (or he) are amateurs

Do NOT waste your time and money.

As it has been stated previously, they "customer support" is just there for the sake of being there and not helping at all.

This host was recommended to me as it had some features like sqlserv and pdo that rarely any webhost provides. I got a 1-year plan just so they would remove the key features I decided to host with them without any prior notice. When I confronted them about it, all I got was "Yeah, sorry. We do not do sqlserv and pdo anymore". No refund, no compensation.

As this is a joke of a hosting service, I transfered my domain over to namecheap to be done with them and let my remaining time run out. It was all well until they automatically charged me a renewal I did not want. I messaged them within the same day explaining my situation and that I do not wish to continue using their service and they simply closed my ticket with 15 minutes without replying to it.
I only got a reply after I sent another message to the closed ticket and all I got was they do not do refunds. Fair enough.

However, they also charged me for the domain that I had already transfered over to namecheap, so I do not exactly where that fee comes from. I paid the domain upfront the first year and I transfered and paid for an extension with the new register before it expired.

They won't refund me a charge for a service they do not provide and are ignoring my tickets.

Don't bother, you might as well find some local guy that hosts on machines in his basement and still get better customer support and value/money.

It is a disgrace they got a 2/10 for me for this review when they should have gotten 0/10.

Antwoord Change review Nuttig(0)

SHPV

27 Jan, 2019 | 10:01

Hello,

It is important to note that we have never offered web hosting compatible SQL Server, .NET, or ASP. The details of our offer are clearly stated on our website.

It is also important to note that you have received several reminders about your hosting plan expiring, however you have never requested the termination of this one, this was the case, your automatic payments and your commitment have been canceled.

Admittedly, we made a mistake concerning your domain name and we are committed to refunding the payment of this one, however, your first reflex was not to contact our services but to try to fraud by opening a dispute on Paypal. As a reminder, Paypal has ruled in our favor, judging your case abusive.

We are sorry that your experience was not the best, however, we thank you kindly for reporting the full story and not just the passages that help you.

Kind regards

SHPV's Team

Antwoord

A Previous Customer

uit het Verenigd Koninkrijk |

18 Sep, 2016 | 07:09

1.0

Do not trust this company/guy

Don't go to this, for starters their customer service is ran by one person in particular usually, and when I had my VPS setup ages ago, they didn't provide me with a valid Windows server license, thus expires 30 days later, says that I should reinstall the server and start over again when this happens, a load of B/S
And secondly, the owner is an arrogant ****

Oh, and yeah I keep getting spam e-mails.

If I could, I wouldn't give them a rating.

Service used: VPS

Antwoord Change review Nuttig(0)

Official reply 18 Dec, 2016 | 18:12

Hello,

We appreciate the effort you make to post your comments in several languages, via various VPNs.
The main problem is that they all look alike. I have difficulty understanding that the staff of HostAdvice is not noticed.

However, I confirm once again that Windows licenses are not provided, it is explicitly specified on each VPS page.

To finish, if you do not wish to receive our mails, I invite you to tick the box provided for this purpose in your customer area.

If you need help, contact us.

Regards
SHPV's Team

Antwoord

Bekijk Soortgelijke Hostingbedrijven