scam. steal my money. suck payment gateway. no refund on bank side.

ticket #TCN-353RXT-973QI not resolved. and they steal my money.

very bad services


UPDATE: TICKET WAS RESOLVED

We are computer geeks and developing various solutions for our projects and as a freelancer for the bigger players. As the COVID-19 hit our ground, we started looking for the IP addresses to route our traffic through various global locations where our clients see a demand for their businesses. By accident, we found Heficed and their interesting global locations. We had no expectations at first, as we haven't heard about Heficed before. We gave it a try and hosted several websites on their cloud servers.
Now we are happy about the quality we receive for the price we pay. Nevertheless, we found that they have unlimited IP addresses and the routing capabilities so we can even develop streaming solutions and host under Heficed stack.

I wanted to share my experience using Host1plus: when I first came to their website what drew my attention was their design of homepage. It means a lot to me. And no stupid pop-ups. That was a relief. Then I purchased VPS Bronze plan which was somewhat the same that I used previously on Hostinger. But what made me stay here was their support. God damn, it was something out of this world. Pros of their specialisation. One small minus that I found was - it was quite hard to navigate in the beginning.

i want to migrate from i/o zoom to them and i purchase a vps from them because their prices is low which is good, but the worst thing is after they have set up your server for you then you are on you own, even for them to install an application on your server for you, you will be required to purchase professional service which cost 100USD/ hour.

so how can i purchase vps and pay 30usd/ month and be paying for 100usd for just an installation of a software or application. The worst of all to me is i wanted them to install a software "ionCube PHP Loader" in other for me to install an app on a cpanel account; and their reply is below:
Dear Ahmed,

Thank you for contacting us. We have noticed that at this moment you are using self-managed Cloud Server.

This means that we only ensure stability and uptime of your server. Hence, end support for software package installation and configuration is not provided.

If you experience any issues related to specific software packages, please first search for online solutions or contact the software vendor (for example, if you have cPanel, contact cPanel support). They will be able to provide the best support for you.

You can order our administrator dedicated work hours ($100.00 USD / Hour) and our administrator will help you to solve your problems or make custom configuration/installation.

If you are sure the issue is related to the configuration of the Cloud Server build or there are issues with the hardware resources, please point the steps to take to reproduce the issue and we will be glad to assist.

If you have any further questions or requests feel free to contact us again.

Get around Host1Plus faster, check out our knowledge base:
https://www.host1plus.com/knowledge-base/

my advice to you is; if you want a server that your support will help you with some basic installation and stuff forget host1plus but if you have the skills to manage a server you can go for them

I migrated my services from Azure to Host1Plus and I don't regret one bit up to this moment. The support has been incredible, the price is very good and the service is very reliable. I have been recommending it to my clients.

This is my first host provider, i encounter a problem about connection to my host. I just try send a help email. I receive the solution quickly beyond my expectations. I want to thanks the host1plus team. I believe host1plus will be better.