scam. steal my money. suck payment gateway. no refund on bank side.

ticket #TCN-353RXT-973QI not resolved. and they steal my money.

very bad services


UPDATE: TICKET WAS RESOLVED

I heard from a friend that Heficed offers great performing, stable servers for a good price and decided to migrate. So happy with this decision, my experience with the service and their teams has been amazing so far, so I recommend!

Heficed is the company I trust. I have been using Heficed for several years and I have never had an issue with the cloud stability, speed or responsiveness from their support team. I have cloud servers in Brazil, USA and Europe. I can confirm, all location performing excellent.
Moreover, their team has a top expertise in their infrastructure field, so sometimes I ask for their help/opinion on some infrastructure stuff.

I am happy with the cloud stability. 2 years with this company and it feels that the service is trustable. Nevertheless, when I use services, I like it when it is easy to use and manage the services on the platform. Heficed is offering such combination and I am very happy about it.

I will admit, I didn't start with any developer skills and started to acquire them along the way. However, many host servers have troubleshooting and community threads that will clarify what one would need. When Googling for solutions, I found other services had answers to questions while Heficed had rudimentary directions that one could not find on a search engine. When opening tickets, support staff often gave directions to amend an issue that were false. They began offering DNS management which allowed for you to transfer and manage domains but never made an interface to do basic things like change contact, point to Nameservers, etc. It wasn't clear who the actual registrar was. Support stated in ticket that you could point domains to other nameservers when you could not. When I stated that it is unusual for support staff to not know that the nameservers could not be pointed at their terminal, they replied that they were aware of it and the service was at EOL. So they'll be quite a bit of going in circles before something is amended and support staff willingly send you in circles. Chats are for sales only, and even then have little knowledge. They will offer licenses via cPanel, however cPanel could not advise how to avoid for eg. using a cancelled CloudLinux license when attempting to downgrade to CentOS 7. Again there were plenty of advice from other service providers on search engines, some from cPanel themselves. I followed those commands at least 3 times, only to find that with each reinstallation of CentOS, that CloudLinux RPMs were automatically installed anyway. Had to ask cPanel directly to delete the CloudLinux license manually and proceed. Yes, if I had prior knowledge it would have been better. So I don't suggest this server for an inexperienced server manager.

Heficed is in locations where other suppliers aren't. They offer quality services and support assistance is friendly and swift. I am using services from multiple hosting companies for my digital business operations, but Heficed become one of my favoure service provider from day one. The ease of using service exceeds my expectations and

I like transparency from the teams at Heficed then some outage or downtime happens, the team reports immediately, and with complete transparency and actions, they're taking to resolve it ASAP. Respect to Heficed team!
I also, so much like the status page they put into production some time ago. The team is continuously evolving, developing new features, better customer experience, and service quality raise.